📌 FAQ – Parents 1. What grades do you cater for? We offer tutoring support from Foundation Phase up to Grade 12, depending on the subject. We also assist adult learners on request. 2. Which subjects do you offer? We offer a wide range of subjects, including Mathematics, Science, Languages, Commerce subjects, and study skills support. Subject availability may vary based on tutor availability. 3. Are your tutors qualified? Yes. All EduKaytor tutors are teachers, university students in relevant fields, or industry professionals, and are carefully vetted before being placed with learners. 4. Is your tutoring CAPS-aligned? Yes. Our tutoring and study guides are CAPS-aligned, and we also adapt support for learners following other curricula when required. 5. Do you offer online and in-person lessons? Yes. Lessons are offered online or at the learner’s home, depending on location, subject, and tutor availability. 6. How long are tutoring sessions? Standard sessions are 60 minutes, with longer sessions available for exam preparation or intensive support on request. 7. Can I choose my child’s tutor? We match learners with the best-suited tutor based on subject, grade, personality, and availability. Requests are welcome and considered where possible. 8. How do payments work? Payments are made in advance. Monthly bookings and lesson packages are available. Full payment details are shared during onboarding. 9. What if we need to cancel a lesson? We understand that things happen. Our cancellation policy will be shared clearly before lessons begin to ensure fairness to both parents and tutors. 10. How do I get started? Simply complete the “Request a Tutor” form on our website, and we’ll contact you to discuss your child’s needs.
📌 FAQ – Learners 1. What happens in a tutoring session? Your tutor will explain concepts, work through examples, help with homework, and prepare you for tests or exams — at a pace that suits you. 2. Do I have to be good at the subject already? Not at all! Tutors are here to help you understand, not judge. Everyone starts somewhere. 3. Can tutoring help me improve my marks? Yes. With regular sessions and effort, tutoring can help improve confidence, understanding, and results. 4. Can tutors help with homework and assignments? Yes. Tutors assist with homework, exam preparation, projects, and understanding difficult topics. 5. What if I don’t understand something? That’s completely okay! You can ask questions at any time — tutors are there to help you feel comfortable and supported. 6. Do I need special equipment for online lessons? You’ll need a stable internet connection, a device with a camera and microphone, and a quiet space to work. 7. Will I always have the same tutor? Yes, wherever possible. Consistency helps tutors understand your learning style and progress. 8. Can I ask for extra practice? Absolutely. Tutors can provide extra examples, revision questions, and study tips. 9. Are sessions boring? No 😊 Tutors aim to make lessons interactive, engaging, and encouraging, not stressful. 10. What if I’m shy or nervous? That’s normal. Tutors are trained to be patient, kind, and supportive — you don’t need to have it all figured out.
📌 FAQ – Tutors 1. Who can apply to be an EduKaytor tutor? We welcome qualified teachers, final-year university students, and industry professionals with strong subject knowledge. 2. How do I apply? You can apply via the Tutor Application page on our website. Supporting documents will be required. 3. Are tutors vetted? Yes. All tutors go through a screening and verification process before being placed with learners. 4. Do I choose my availability? Yes. You let us know your available days and times, and we match you accordingly. 5. Are lessons online or in-person? Tutors may offer online lessons, in-person lessons, or both, depending on preference and location. 6. How am I paid? Tutors are paid monthly, after confirmation that a lesson has taken place. 7. Can I tutor more than one subject? Yes, as long as you are confident and competent in those subjects. 8. Do I get teaching resources? Yes. EduKaytor provides guidelines, support, and access to study materials where applicable. 9. What support do tutors receive? Tutors receive ongoing administrative and academic support from EduKaytor to ensure smooth lesson delivery. 10. What makes EduKaytor different? We prioritise quality, integrity, and learner success — tutors are never rushed into placements without proper checks.